At Staples Industrial your privacy is as important to us as it is
to you. Our Customer Personal Information Privacy Policy defines how Staples Industrial
protects your privacy. This Privacy Policy describes:
- Why we collect personal information
- What personal information we collect and when it is collected
- How your information is used and protected
- When and with whom your information is shared
- What to do if you feel your personal information has been compromised
This Privacy Policy applies to all of the services and websites
offered by Staples, Inc., our subsidiaries, and affiliated companies. Staples offers many different websites for many different
business purposes. As this Privacy Policy applies to all of our websites, they are collectively referred to as Website throughout this policy. The Website is also governed
by its Terms of Use. If any of the terms of this
Privacy Policy directly conflict with the Terms of Use, the terms of this
Privacy Policy will apply
If you have any questions about this Privacy Policy, please feel
free to contact us through our Website or write to us at:
customerservice@staplesindustrial.com
OR
Staples Industrial
33 Union Ave
Sudbury, MA 01776
Information We Collect
This Privacy Policy applies to Personal
Information, which is information that
Staples Industrial collects from you as a customer that specifically identifies
you as an individual. This information is collected to provide you with the
products and services you have requested as well as to provide a pleasant
shopping experience now and to improve the shopping experience in the future.
While we limit the information we collect, we do collect Personal
Information when you:
- Place an order from our catalogs or on our Website
- Create an account on our Website
- Make a purchase at one of our retail
stores- Return an item make an exchange or submit a rebate
- Inquire about our products or services or contact customer service
- Request a catalog
- Receive a gift package
- Sign up for Staples email updates or other promotional materials
- Enter a contest or sweepstakes
- Are referred to us through a marketing promotion
- Participate in a marketing survey, promotion or event
- Apply for a Staples credit card account
In order to provide our full range of services, we may collect Personal Information including:
- Name
- Address
- Telephone number
- Fax number
- Email address
- Transaction information
- Credit card, debit card, or checking account information
- Driver's license number (in conjunction with merchandise returns)
- Age (in conjunction with promotions and for credit card applications)
- Social Security number (in conjunction with credit applications only)
- Employment history (in conjunction with credit applications only)
In order to provide you with a better shopping
experience and to improve the quality of our services, we may combine the information you submit under your account with other information that we may receive from you, from
third parties, or with other public demographic information. We
maintain this information, along with a record of your purchases, in a
restricted database.
There are some services
provided by Staples Industrial that require us to become temporary custodians of
your equipment that may contain your Personal Information. These services
typically involve a personal computer. Staples Industrial does not retain
information from these devices once the requested services are complete.
Also, our Website is not directed at collecting
Personal Information from children and we do not actively collect Personal
Information from children under the age of 13.
How We Use the Information We Collect
At Staples Industrial, we always want to provide you with the
easiest and best possible shopping
experience from the time you begin looking for products
and services through the delivery of your requested items. The information that
we collect lets us meet this goal by allowing us to:
- Customize your shopping experience
- Confirm, process and track your orders
- Provide the products and services you request
- Contact you with questions or status updates regarding an order
- Deliver merchandise and services that you purchase online
- Fulfill gift card orders
- Respond to your customer service inquiries or requests
- Identify your product and service preferences
- Communicate great values and featured items to you
- Send you catalogs or promotional offers we believe will be of interest to you
- Send you Staples Industrial email updates
- Improve our merchandise selection, Website, retail experience and customer service
- Provide information concerning product recalls or products you have purchased
- Prevent or mitigate fraud and credit risk
- Administer billing and payment for your purchases
- Administer promotions, contests, sweepstakes and rewards programs
- Administer branded credit cards
- Comply with applicable law, legal procedures, requirements, regulations and statutes
Staples Industrial does offer some of our
services in connection with affiliated companies as well as other third parties. Third party websites
may have different privacy practices than described in this Privacy Policy. We strongly
encourage you to read the privacy policies associated with third party websites as this Privacy Policy applies only to the Staples Website,
Staples'services, and Staples'handling of Personal Information.
Personal Information that you provide to third
party websites may be sent to Staples Industrial in order to deliver the services you have requested. You can be assured that we will
process Personal Information that we
receive from these websites in accordance with this
Privacy Policy.
Choices for Personal Information
To further improve your shopping
experience, Staples partners
with third party vendors to evaluate how the Website is used and to provide
continuous improvement for our services. Like most
websites, we use "cookies" for a variety of purposes to improve your visits to
the Website. Cookies are pieces of information that a website transfers to the
hard drive on your computer for record-keeping purposes. For example, we use
cookies to understand which web pages are visited, how often they are visited,
to remember you when you return to the Website, and to generally make the
Website more user-friendly.
Most browsers are initially set up to
accept cookies. You may decide to reset your browser to refuse all cookies or
to notify you when a cookie is being sent. However, if you
do decide to refuse all cookies please be aware that
some Website features and Staples Industrial services may be unavailable or may not function
properly.
To opt out of Staples advertising-related
cookies, follow the links for our partners below:
Choices for Receiving Promotional Material
You may also decide to opt-out of receiving promotional mail
and/or email from Staples Industrial. Simply notify us of this decision by one of these methods:
- Follow the unsubscribe link on any promotional email received
from Staples Industrial
- Send an email to us at customerservice@staplesindustrial.com
- Call us toll-free at 1-888-280-2228
- Fax us toll-free at 1-888-443-1701
- Write to us at
Staples Industrial
33 Union Ave
Sudbury, MA 01776
Please note that any opt-out request sent via postal mail may take at least sixty (60) days to become effective. You may
still receive email or postal mail from other affiliated companies and third
parties if they have received your email or postal address from sources other
than Staples Industrial or as a result of their own transactions or experiences
with you. You will also continue to receive email or postal mail if you
request to hear from us again at a later date.
Information Sharing
In the normal course of business Staples Industrial shares Personal Information with third parties. We do this in the following,
limited circumstances:
- Personal
Information is provided to our subsidiaries, affiliated companies or other third parties for the purpose of
processing the information on our behalf. We require
that these parties agree to process this information based on our instructions
and requirements consistent with
this Privacy Policy.
- We may disclose Personal Information as
reasonably necessary to: (a)
satisfy applicable law, regulation, legal process or
enforceable governmental request, (b) enforce applicable Terms of Service,
including investigation of potential violations thereof, (c) detect, prevent or otherwise address fraud, security or technical issues,
or (d) protect against imminent harm to the rights, property or safety of
Staples, its customers or the public as required or permitted by law.
- We
may disclose a customer's name,
phone number, postal address and/or
ordering information to carefully selected third parties for
marketing purposes so that they may notify individuals
of offers or services that may be of interest. We do
not provide credit card or other financial
information for marketing purposes.
- We
may share with third parties certain pieces of aggregated, non-Personal Information, such as how
many customers viewed a particular product or web page. Such information would not identify you individually.
- We
may disclose and/or transfer Personal Information to a third party in
connection with a merger, acquisition, or sale (including any transfers made as
part of insolvency or bankruptcy proceedings) involving Staples Industrial or
its affiliated companies or as part of a corporate reorganization, stock or
asset sale, or other change in corporate control.
Information Security
Staples Industrial processes Personal Information for the
purposes for which it was collected. The information is processed in accordance with this Privacy Policy, any additional privacy notices
that may be associated with the service we are supplying, applicable law,
or your authorization or consent.
Staples Industrial maintains reasonable and
appropriate standards to safeguard your Personal Information. When you enter
Personal Information that contains a Social Security Number, driver's license
number, or credit or debit card number at the designated and secured sections
of our Website, the information will be encrypted or encoded before it is sent over the Internet. Personal Information that we collect and maintain is subject to physical,
administrative and technical controls that are consistent with recognized industry
standards.
Staples Industrial processes Personal
Information on our servers in the United States of
America and in other countries. In some cases, we may process your Personal Information on a server outside your own country in
accordance with this Privacy Policy and applicable law.
Data Integrity
Staples Industrial takes
reasonable steps to verify that the
Personal Information we store
and process is accurate, complete
and current. We also depend on our customers to update or correct their online
profiles and to contact us with changes in Personal
Information whenever necessary by one of the
following means:
- Send an email to us at customerservice@staplesindustrial.com
- Call us toll-free at 1-888-280-2228
- Fax us toll-free at 1-888-443-1701
- Write to us at
Staples Industrial
33 Union Ave
Sudbury, MA 01776
Unless otherwise required by law or for legitimate business purposes, we will make
good faith efforts to correct or delete such data at your request when you
notify us of an error or change in your Personal Information. To prevent unauthorized changes to someone's Personal
Information, we ask individual customers to positively identify themselves before processing such requests.
We reserve the right to charge a small fee to
process any request to update, correct or delete Personal Information. We also may decline to process requests that require
a disproportionate technical effort, jeopardize the
privacy of others, or would be extremely impractical (for instance, requests
concerning information residing on backup tapes).
Policy Enforcement
Staples Industrial regularly reviews its
compliance with this Privacy Policy. Please feel free to direct any questions or
concerns regarding this Privacy Policy or Staples' Industrial's treatment of Personal
Information to us through the Website or by writing
to us at the email or postal mail address contained at the beginning of this
document.
If we receive
a written complaint, it is
Staples' Industrial's policy to contact the complaining customer regarding his
or her concerns. We will investigate complaints promptly and diligently to
address your concerns and resolve any dispute quickly.
We are also a member of BBBOnLine, the online
division of the Better Business
Bureau, which offers a privacy dispute resolution
program for customers with online privacy complaints involving BBBOnLine
privacy program participants. We
will strive to resolve any customer service
complaints regarding the transfer of Personal Information that cannot be resolved between Staples Industrial and the
customer promptly in accordance with BBBOnLine procedures.
What to do if you
believe someone has improperly used your personal data
If you believe that someone has
improperly accessed or used your personally identifiable information supplied
to Staples Industrial or has made purchases at Staples Industrial that you did
not authorize, please contact us immediately
Here are some additional things that you can
do to protect yourself from identity theft if you think that your Personal
Information has been compromised:
- Review
Your Account Statements - Carefully review your bank, credit card, and
other account statements every month to ensure that all of your account
activity is valid. Report any questionable charges promptly and in writing to
the card or account issuer.
- Check
Your Credit Report - Check your credit report periodically to ensure that
all your information is correct. You can obtain a free credit report once per
year by visiting www.annualcreditreport.com or by calling 877-322-8228.
Carefully reviewing your credit report can help you spot problems and address
them quickly. If you have any questions about your credit report or notice any
inaccuracies, contact the relevant consumer reporting agency promptly at the
telephone number listed on the report.
- Fraud
Alert - Consider placing a fraud alert on your credit file. The fraud
alert requests that creditors contact you before opening any new accounts or
increasing credit limits on your existing accounts. You can place a fraud
alert on your credit file by contacting one of three consumer reporting
agencies listed below. You need to contact only one of the three agencies; the
one you contact is required by law to contact the other two. You will receive
confirmation letters in the mail and then will be able to order a credit report
from each of the three agencies, free of charge. The fraud alert will remain
in your credit file for at least 90 days.
| Equifax |
Experian |
TransUnion |
| P.O. Box 740241 |
P.O. Box 9532 |
P.O. Box 6790 |
| Atlanta, GA 30374 |
Allen, TX 75013 |
Fullerton, CA 92834 |
| 800-525-6285 |
888-397-3742 |
800-680-7289 |
| www.equifax.com |
www.experian.com |
www.transunion.com |
- Consult
the Federal Trade Commission. For more guidance on steps you can take to
protect your information, you also can contact the Federal Trade Commission at www.ftc.gov/idtheft, or at 877-ID-THEFT
(877-438-4338), or at the Identity Theft Clearinghouse, Federal Trade
Commission, 600 Pennsylvania Avenue NW, Washington, D.C. 20580.
International Considerations and Safe Harbor
Staples is registered with the U.S. Department of Commerce's Safe
Harbor Program and adheres to the US Safe Harbor Privacy Principles of Notice,
Choice, Onward Transfer, Security, Data Integrity, Access and Enforcement.
For California Residents) Privacy Rights under California Civil Code Sections 1798.83-1798.84
California Civil Code sections 1798.83-1798.84
give California residents the right to ask us for a notice describing the
categories of Personal Information we share with affiliated companies or third
parties for their direct marketing purposes. The notice will identify the
categories of information shared and will include a list of the third parties
and affiliates with which it has been shared, along with their names and
addresses. Please allow 30 days for a response. If you are a California
resident and would like a copy of this notice, please submit a written request
to the email or postal mail address contained at the beginning of this
document.
Changes to this Privacy Policy
Please note that this Privacy Policy may change from time to
time. We will post any Privacy Policy changes on this
page and, if the changes are significant, we will provide a more prominent
notice. Each version of this Privacy Policy will be identified
by its effective date found at the top of this document.
If you have any additional questions or
concerns about this Privacy Policy, please feel free to contact us any time
through this web site or at the email or postal mail address contained at the beginning of this document.